FAQ

Is Charobella Cruelty free?
Yes!! We are so happy to tell you all that Charobella ARE cruelty free!
  
How will I know if Charobella has received my order?
After placing your order, you will receive an email to inform you that your order has been received. If paying Via Credit Card / Paypal, your order will be accepted once your Credit Card / Paypal payment have been approved and the delivery address has been verified.
 
What payment methods do you offer?
At the moment we offer payment methods such as;
Afterpay (Australia only)
Zip Pay (Australia only)
Zip Money (Australia only)
Paypal
Credit Card (Visa / Mastercard)
 
What is the return / Exchange policy?
All sales are final. With the exception of damaged goods, all sales are made final once the goods are received. If they are damaged please send us a photo with the damaged goods to Charobella@mail.com within THREE (3) business days with the subject line – DAMAGED – and include your order number.
We do not refund or exchange change of mind.
After each order has been made, photos of goods are taken beside the name of the purchaser to ensure products are sent in their original condition. 
Once the products have left the facility and is with the Courier (Australia Post/DHL) Charobella is no longer responsible for damages made during product transfer.  
 
Will my personal information be confidential?
Yes! We take privacy very seriously at Charobella. Personal data you provide to us is stored on secure servers and will not be shared to any third party agencies. Your card details and passwords are not available to anybody.
 
I couldn’t find an answer to my question, what do I do?
Contact us! We’re happy to help with any questions you may have! Just use our ‘Contact Us’ form from Monday to Friday and we will do our best to respond as quickly as possible!
  
Help! I’ve entered the wrong address!
Contact us ASAP!! We may be able to help fix this up for you if you let us know quickly enough!
*Redeliveries will be subject to redelivery fee – You will be required to pay shipping rates for a re delivery*
 
 
SHIPPING
 
**Allow 1-3 business days for your order to process**
**Allow 1 extra business day for orders placed on Australian public holidays unless otherwise stated**
 
How long does shipping take?
(These are estimated time frames and are not a guarantee)
 
Domestic (Australia Post):
2-10 Business Days
 
International (Australia Post):
 
Rest Of World:
3-16 Business Days
 
Do you provide tracking?
Yes! We provide tracking with both Domestic and International – this will be emailed to you accordingly.
 
**Domestic shipping is a flat rate of $7.00
**Option for express at $10.00 (Australia Only)**
 
**International shipping is calculated at checkout**